Livestream FAQ

Please make sure you have created an account and used the email you placed the order with to access the show!

I've purchased tickets to the livestream. How do I access it?

Visit the livestream event page HERE, and log into the account you set up during your checkout process. The event will be live on September 20th at 8PM CET / 2PM ET. Replay will be available until September 23rd at 8PM CET / 2PM ET.

How can I create an account if I don't have one yet?

You can create your account HERE. Please use the same email that you used for placing your order. Also, make sure the email you use matches the one associated with your chosen payment method (Apple Pay, Google Pay, PayPal). All available payment methods are listed on the site.

I'm having trouble logging in. What should I do?

If you're experiencing issues logging in or resetting your password, you might need to create your account. If you didn't log in while purchasing your ticket, an account wouldn't have been automatically created.

I am logged in but I am getting an error message. What do I do?

This would indicate that you are logged in to an account that does not have a ticket associated. Confirm the account you are logging into has a ticket. The email also needs to match the one you placed the order with.

Are multiple tickets/codes per email/account supported?

Multiple ticket purchases under one email are not supported. If the customer's goal is to buy access for other people / gift access, the person needing access would either need to purchase the ticket themselves. In other words, the person logging in must have a customer account and a ticket order associated with that customer account.

Is it possible to fast forward or rewind while watching the livestream?

No, fast forwarding or rewinding features are not available during the initial airing of the livestream.

Can I watch the livestream on my TV?

Yes, the livestream can be viewed on your TV, but note that the casting won't start until the stream does. Here's how:

  • TV with web browser app: Open the browser app on your TV, navigate to the livestream page, sign in, and start watching.
  • Apple TV or Chromecast: Connect your device to the TV, open the livestream page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.

    Note: Due to Apple restrictions, iOS devices cannot Cast or Airplay directly from the Chrome web browser. However, you can use Airplay through Safari on iOS for Apple TV and other devices supporting Airplay. For more details, please refer to the system requirements here.

    What if I have more questions?

    No worries! For additional queries or assistance, please contact our customer service team at orders@indiemerch.com, during the initial livestream.  Our normal customer service business hours are 9am-5pm EST Monday-Friday. We will get back to you as soon as possible but please make sure you went over the FAQ in detail as your question will most likely be answered there. 

     


       

    Technical & Browser Requirements

    System requirements

    • Mac OS X 10.6 or higher
    • Windows 7 or higher

      Supported desktop browsers

      • Google Chrome 45+
      • Mozilla Firefox 49+
      • Safari 10+
      • Microsoft Edge 15+

        Supported mobile browsers

        • Chrome 45+
        • Safari 10+ (iOS)

          Internet connection

          A download speed of 5-10mbps is recommended. You can check your connection at SpeedTest.net.

          Not supported

          • Internet Explorer
          • Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
          • Amazon Silk
          • Fire TV Stick
          • PlayStation
          • Xbox (performance may vary)
          • Samsung Smart TVs (use Airplay where available). For more information, visit: http://sn.gl/samsungtv